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7.1.6 freezes
Posted: Sat Sep 14, 2013 3:12 pm
by Kary Etherington
2.7 Intel i7 MacBook Pro 10.8.5
7.1.6 freezes on start up.
Thanks for any assistance.
Kary
Re: 7.1.6 freezes
Posted: Sat Sep 14, 2013 4:48 pm
by greatcow95
Make 10,000% sure you did not download the Pyware-breaking Java update from Apple. If you did, then follow this link to an Apple Knowledge Base with the correct Java to download. Right now on the Mac, this always seems to be the prime suspect when it comes to general Pyware weirdness.
http://support.apple.com/kb/DL1572
Re: 7.1.6 freezes
Posted: Sat Sep 14, 2013 6:44 pm
by Pyware
Is it freezing on install or on start up of the software?
What graphics card do you have in your laptop?
Re: 7.1.6 freezes
Posted: Sat Sep 14, 2013 8:51 pm
by Kary Etherington
The problem happens on start up. I get the start page for a moment, the viewer windows load and then blank windows and spinning ball.
NVIDIA GeForce GT 650M 1024 MB graphics.
Thanks!
Kary
Re: 7.1.6 freezes
Posted: Mon Sep 16, 2013 1:29 pm
by Pyware
Kary
Can you reinstall the software from the updates page
http://www.pyware.com/updates.html?
The version 7.1.7 will correct this.
Re: 7.1.6 freezes
Posted: Tue Sep 17, 2013 11:37 am
by Kary Etherington
This fixed it, Thanks!
Re: Error message coming up now
Postby greatcow95 ยป Mon Sep 16, 2013 2:55 pm
UPDATE!!!
After getting with the great, wonderful, awesome, and any other good adjective you can think of Dustin, we found the problem. For some odd reason (and I'm still not 100% sure how this happened), Pyware was set to open in 32-bit mode, which sent everything into berserk mode. How to fix it:
Right click on your 3D icon in the Dock and have it revealed in the Finder.
Hit Command-I
Uncheck "Open in 32-bit mode" if it is checked.