V. 7.2.3 Real View disappeared
Moderator:PywareTechSupport
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- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Help, please! I just downloaded and installed Ver. 7.2.3. Opened a file I had done previously, and there are no figures in the Real View window. The venue and background are fine, but no marchers.
Windows 8 64-bit
NVIDIA GeForce 880 GT display adapter
Thanks for any help.
Gary McCarty
Windows 8 64-bit
NVIDIA GeForce 880 GT display adapter
Thanks for any help.
Gary McCarty
Re: V. 7.2.3 Real View disappeared
Gary
Go to File>Application Options>Display click Reload Real View Models.
Then restart the software.
Go to File>Application Options>Display click Reload Real View Models.
Then restart the software.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
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- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
Tried that. No change. Still no characters on the Real View field.
I see that V 7.2.4 is up. Shall I try downloading that?
Gary
I see that V 7.2.4 is up. Shall I try downloading that?
Gary
Re: V. 7.2.3 Real View disappeared
Gary
Yes please try that.
Yes please try that.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
-
- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
Sorry, V 7.2.4 has the same problem. Everything works (even the "heads Up Display), but no "people" in the Real View.
I'm wondering if I should uninstall and re-install the software? If so, a couple of questions: 1) Is "Pyware3D.v7.64bit.install" a full install (or just an upgrade), and 2) Should I de-authorize this computer before uninstalling?
Thanks, Dustin, for all your help - and patience!
Gary
I'm wondering if I should uninstall and re-install the software? If so, a couple of questions: 1) Is "Pyware3D.v7.64bit.install" a full install (or just an upgrade), and 2) Should I de-authorize this computer before uninstalling?
Thanks, Dustin, for all your help - and patience!
Gary
Re: V. 7.2.3 Real View disappeared
Gary
Are you opening a file before the Real View is fully launched?
Please wait until the program is fully opened before opening a file.
Are you opening a file before the Real View is fully launched?
Please wait until the program is fully opened before opening a file.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
-
- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
I'm pretty sure I've been waiting long enough. I'll try giving it some more time tomorrow.
Thanks!
Thanks!
Re: V. 7.2.3 Real View disappeared
Gary
Make sure the field grid is loaded before you open a file. This will insure that it loads properly.
Make sure the field grid is loaded before you open a file. This will insure that it loads properly.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
-
- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
Yes, I gave it a good five minutes this morning. The field grid is definitely loaded. When I open a file, the surface, venue, the HUD, everything loads except the figures. I've also tried putting in some new forms on the basic field, and still no figures.
My system went through a weird crash this winter. In the repairing, the tech ended up installing a new system (windows while attempting not to lose my saved documents, etc. In doing so, I ended up with some duplicate stuff. It's a real mess. I'm wondering if that isn't causing the problem - files where Pyware isn't looking? That's why I'm wondering if I should uninstall everything and just re-do it. I'm open to any suggestions!
Thanks for all your help!
-Gary-
My system went through a weird crash this winter. In the repairing, the tech ended up installing a new system (windows while attempting not to lose my saved documents, etc. In doing so, I ended up with some duplicate stuff. It's a real mess. I'm wondering if that isn't causing the problem - files where Pyware isn't looking? That's why I'm wondering if I should uninstall everything and just re-do it. I'm open to any suggestions!
Thanks for all your help!
-Gary-
Re: V. 7.2.3 Real View disappeared
Gary
A reinstall of 3D would probably be the best at this point.
If you would like for me to help troubleshoot it by phone please give me a call or message me a phone number and a time to reach you.
A reinstall of 3D would probably be the best at this point.
If you would like for me to help troubleshoot it by phone please give me a call or message me a phone number and a time to reach you.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
-
- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
I'll try the re-install.
Before I do that: Is the "Pyware3D.v7.64bit.install" file I downloaded a full installer, or just an upgrade? Also, should I de-activate this computer before uninstalling?
Thanks,
-Gary-
Before I do that: Is the "Pyware3D.v7.64bit.install" file I downloaded a full installer, or just an upgrade? Also, should I de-activate this computer before uninstalling?
Thanks,
-Gary-
Re: V. 7.2.3 Real View disappeared
Yes it is a full installer as well.
No you don't have to deactivate since it is going back on the same computer.
No you don't have to deactivate since it is going back on the same computer.
Thank you
Dustin Merrell
Pyware Technical Support
940-240-8536
Dustin Merrell
Pyware Technical Support
940-240-8536
-
- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
Okey-dokey! I'llreport back tomorrow morning.
Thanks, Dustin!
Thanks, Dustin!
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- Posts:52
- Joined:Sat Jun 14, 2014 1:35 pm
Re: V. 7.2.3 Real View disappeared
The uninstall / re-install WORKED! Back in business!!!
Dustin, thank you SO much. I've been using Pyware since Version 1 (remember the half-hour + printing times?) and I must say that, of all the softwares I have used Pyware has the absolutely BEST customer support. No other can touch it!
Gary McCarty
Dustin, thank you SO much. I've been using Pyware since Version 1 (remember the half-hour + printing times?) and I must say that, of all the softwares I have used Pyware has the absolutely BEST customer support. No other can touch it!
Gary McCarty